Choose From These Sample Training Topics
Workshop Series for Youth Workforce Development Professionals
This workshop will present to staff the major trends and patterns of youth, their
root causes and the impact this phenomenon ultimately has on various
stakeholders, particularly youth. A comprehensive demographic profile will assist
staff in identifying clients and provide staff with a better knowledge and
understanding of the critical issues and challenges that face youth. Successful
intervention strategies and best practices will be presented as well as references,
websites, conferences, etc. identified that offer dynamic, relevant, and accurate
insight and information for rallying youth toward skilled professional, personal,
productive lives. Areas that will be covered include: Profile of a Crisis (plotting the
trends and causes of the trends we see in youth culture today), Effective Coaching
and Mentoring Strategies, How to Involve Parents in the Total Development of a
Child, Building Self-Esteem in Youth, Leadership Development Principles, Life
Management Skills, Best Practices Identified for Successful Youth Programs.
Generational Poverty
This workshop will examine the workings and intricacies of people who are in
generational poverty by identifying the important elements of the culture of poverty.
By recognizing the lack of resources such as financial, emotional, mental,
spiritual, physical, support systems, relationships/role models, coping strategies,
and knowledge of the hidden “middle class rules,” workforce development
professionals will be able to understand the framework of the culture of poverty.
This training equips One Stop staff with an understanding of the underlying
structures, mental models, assumptions, roles, and expectations that often differ
between people in wealth, middle class, and generational poverty. The segment
for youth will focus on how to address the many obstacles to educational
achievement, which is key to getting out, and staying out of, generational poverty.
Cognitive structures necessary for learning, relationships to motivate them, and
hidden rules are critical elements for youth that will be discussed in this session.
The segment for adults will analyze the resources available, lifestyles, language
and behavior that form the barriers to success as a productive adult. As workforce
development professionals recognize the culture with which each individual
identifies, they will come closer to extending true economic self-sufficiency to all
citizens in the community.
Strategic Planning and Implementation Process
Strategic planning sets the framework for which all successful workforce
development is accomplished. This workshop will focus on the importance of
strategic planning and the different steps performed in achieving this task.
Attendees will learn how to assess the local economic conditions, learn the
principles of SWOT analysis, examine a living model for on-going implementation
of the strategic plan, and explore the different performance measures used in the
evaluation process.
Creating Great Job Seeker Workshops
This workshop will train staff to effectively and creatively assist job seekers to
prepare for new employment. The workshop will provide staff with the proper
knowledge and tools for assisting customers in the job search and guiding them
on how to keep a job. The workshops will be geared to address the needs of the
first-time job seeker as well as the professional dislocated worker. Areas that will
be covered include: Job Leads Unlimited, Informational Interviewing, Skills
Identification and Application, Job Development Orientation, Career Exploration,
Resume Writing, Job Stalkers, and Practice Interviewing.
Performance Management Consultation
This workshop will train staff in the understanding and development of process
measures (metrics) that are used as parameters to assess the degree of
improvement of performance in customers who are served. This workshop will
assist staff in developing a data collection plan that provides basic data for the
development of process measures, establishing baselines which are current
measures of success, and obtaining benchmarks (best practices) so that
quantitative and comparative measure analysis can be done in terms of
improvement over baseline performance and movement toward the benchmark.
Areas that will be covered include: Identification and Mapping of Work Processes,
Identifying Process Indicators and Measures, Establishing Baselines, Customer
Needs Assessment, Setting Process/Performance Management Goals,
Identifying Incremental Process Improvement Ideas, and Identifying Breakthrough
Process/Performance Improvement Ideas.
Basic Career Counseling
This workshop will assist in comprehending and interpreting the results of
assessments and evaluations that assist in identifying vocational goals, whether
the customer has never worked or has a long work history and needs to re-
consider a new career. Emphasis will be given to interpreting assessments
based on areas such as academics (such as reading and writing), skills and
strengths, aptitudes for new areas, or skill areas to be strengthened with training,
and how those factors will affect a customer in obtaining and retaining a
successful career. In addition, training will be guided toward gathering additional
resources such as labor market information, demand occupations, etc., which will
assist in making an effective recommendation to the customer and ultimately
allowing the customer to make the most effective decision possible.
Rapid Response Strategic Marketing
Participants will learn how to identify outreach challenges within the system and
develop effective outreach strategies for marketing a Rapid Response program.
Strategies for developing partnerships with economic development groups,
industry associations and chambers of commerce will be discussed for
maximizing cost effectiveness in reaching targeted industries and assisting in
layoff aversion activities. The roles and responsibilities of one-stop partners,
business services representatives and other Rapid Response team members
will be examined for efficiency in outreach and coordination in marketing
services. This workshop will focus on the importance of strategic marketing and
the different steps performed in achieving this task. Attendees will learn how to
assess the local economic conditions, learn the principles of SWOT analysis,
examine a living model for on-going implementation of the strategic marketing
plan, and explore the different performance measures used in the evaluation
process.
Role of Economic Developer in Workforce Development Programs
Participants will learn inside secrets from a Certified Economic Developer directly
involved in daily business retention and layoff aversion activities. They will gain a
business perspective essential to developing a successful Rapid Response
program. This portion of the training will examine the elements of effective
economic development, core activities, and the use of community resources to
serve business needs. This training will focus on aligning activities and use of
resources to advance common goals of both workforce and economic
development. Best practices for collaboration on planning and service delivery
will be shared and opportunities within governance, strategies and tactics will be
explored. Attendees will have an opportunity to use the results from an exercise to
develop next steps and an implementation plan. Tools (worksheets and tasks) to
help them implement what was learned during the training will be provided.
There are tools for one person to use on his or her own and tools to use with a
group in a training or workshop setting which can be helpful in continuing the
partnership development efforts between workforce development and economic
development practitioners.
23 Years After “A Nation At Risk:” Are We Still?
The 1983 publication “A Nation At Risk: The Imperative For Educational Reform”
produced waves of reformation that continue today. However, the underlying
concerns prompting this report remain. The economic success of the United
States continues to be challenged by emerging nations seeking prosperity
through global trade. Education is one factor in meeting this challenge, but
workforce development is equally important in the quest for continued American
economic success. Workforce development professionals who understand the
challenges of serving clients in today’s global market can drive economic efforts
that can meet challenges of the world one community at a time.
Creating Effective Business Services Teams
A critical element to the success of business solutions is the ability to form
partnerships with Chambers of Commerce, community-based organizations,
public and higher education, economic development agencies, and other
workforce development groups. As a seasoned Certified Economic Developer,
with over 20 years of experience working with business and industry, this
workshop is assured to provide One Stop Center partners and staff with the tools
they need to strengthen the business community relationship to the benefit of all
customers.
Secret Shopper Program and Operational Assessment
Julie Norman Associates, LLC will conduct a site review of the “customer-
focused” service deliverables provided at the One Stop Centers under the guise
of a “secret shopper,” to determine the effectiveness of the support staff in
communicating program services, helping the customers they serve, and
delivering these services in a customer-focused manner. Staff members of Julie
Norman Associates, LLC will visit the One Stop Centers under the guise of a
potential “employer customer” and a potential “job seeker customer” seeking
help on any one of three service categories. Discussions and observations will
be transcribed onto corresponding review forms, based on a predetermined set
of questions, with each question being assigned a score value. A detailed
summary report will be written and will include recommendations for continuous
improvement, and copies of the scoring sheets. Julie Norman Associates, LLC
will conduct an Operational Assessment of the operation of the One Stop Center
and Satellite Sites. This will be accomplished by conducting interviews with front
line staff, members of the One Stop Center management, the director, and
support staff of the Board, to discuss and seek their understanding of the One
Stop Center philosophy and the processes used in the operation of One Stop
Center programs. The interviews will include discussion of specific programmatic
goals of each service being provided and current methods for gathering customer
information, including customer satisfaction information, and current methods for
recording customer information and services provided. Julie Norman Associates,
LLC staff will also assess the customer flow and delivery of services within the
One Stop Center(s), and the provision for the identification and delivery of tiers of
service. A summary report will be written and include recommendations for
continuous improvement and transcripts of interview results. Julie Norman
Associates, LLC staff will assess the physical design of the One Stop Center,
including the geographic location, ease of finding the facility by new customers,
the entrance and front desk of the Center, the customer resource area, the job
search activity area, and office area for staff. Julie Norman Associates, LLC will
make recommendations for achieving a customer-focused design for the One
Stop Center that will allow for excellent service to universal, participant, and
employer customers.
This workshop will present to staff the major trends and patterns of youth, their
root causes and the impact this phenomenon ultimately has on various
stakeholders, particularly youth. A comprehensive demographic profile will assist
staff in identifying clients and provide staff with a better knowledge and
understanding of the critical issues and challenges that face youth. Successful
intervention strategies and best practices will be presented as well as references,
websites, conferences, etc. identified that offer dynamic, relevant, and accurate
insight and information for rallying youth toward skilled professional, personal,
productive lives. Areas that will be covered include: Profile of a Crisis (plotting the
trends and causes of the trends we see in youth culture today), Effective Coaching
and Mentoring Strategies, How to Involve Parents in the Total Development of a
Child, Building Self-Esteem in Youth, Leadership Development Principles, Life
Management Skills, Best Practices Identified for Successful Youth Programs.
Generational Poverty
This workshop will examine the workings and intricacies of people who are in
generational poverty by identifying the important elements of the culture of poverty.
By recognizing the lack of resources such as financial, emotional, mental,
spiritual, physical, support systems, relationships/role models, coping strategies,
and knowledge of the hidden “middle class rules,” workforce development
professionals will be able to understand the framework of the culture of poverty.
This training equips One Stop staff with an understanding of the underlying
structures, mental models, assumptions, roles, and expectations that often differ
between people in wealth, middle class, and generational poverty. The segment
for youth will focus on how to address the many obstacles to educational
achievement, which is key to getting out, and staying out of, generational poverty.
Cognitive structures necessary for learning, relationships to motivate them, and
hidden rules are critical elements for youth that will be discussed in this session.
The segment for adults will analyze the resources available, lifestyles, language
and behavior that form the barriers to success as a productive adult. As workforce
development professionals recognize the culture with which each individual
identifies, they will come closer to extending true economic self-sufficiency to all
citizens in the community.
Strategic Planning and Implementation Process
Strategic planning sets the framework for which all successful workforce
development is accomplished. This workshop will focus on the importance of
strategic planning and the different steps performed in achieving this task.
Attendees will learn how to assess the local economic conditions, learn the
principles of SWOT analysis, examine a living model for on-going implementation
of the strategic plan, and explore the different performance measures used in the
evaluation process.
Creating Great Job Seeker Workshops
This workshop will train staff to effectively and creatively assist job seekers to
prepare for new employment. The workshop will provide staff with the proper
knowledge and tools for assisting customers in the job search and guiding them
on how to keep a job. The workshops will be geared to address the needs of the
first-time job seeker as well as the professional dislocated worker. Areas that will
be covered include: Job Leads Unlimited, Informational Interviewing, Skills
Identification and Application, Job Development Orientation, Career Exploration,
Resume Writing, Job Stalkers, and Practice Interviewing.
Performance Management Consultation
This workshop will train staff in the understanding and development of process
measures (metrics) that are used as parameters to assess the degree of
improvement of performance in customers who are served. This workshop will
assist staff in developing a data collection plan that provides basic data for the
development of process measures, establishing baselines which are current
measures of success, and obtaining benchmarks (best practices) so that
quantitative and comparative measure analysis can be done in terms of
improvement over baseline performance and movement toward the benchmark.
Areas that will be covered include: Identification and Mapping of Work Processes,
Identifying Process Indicators and Measures, Establishing Baselines, Customer
Needs Assessment, Setting Process/Performance Management Goals,
Identifying Incremental Process Improvement Ideas, and Identifying Breakthrough
Process/Performance Improvement Ideas.
Basic Career Counseling
This workshop will assist in comprehending and interpreting the results of
assessments and evaluations that assist in identifying vocational goals, whether
the customer has never worked or has a long work history and needs to re-
consider a new career. Emphasis will be given to interpreting assessments
based on areas such as academics (such as reading and writing), skills and
strengths, aptitudes for new areas, or skill areas to be strengthened with training,
and how those factors will affect a customer in obtaining and retaining a
successful career. In addition, training will be guided toward gathering additional
resources such as labor market information, demand occupations, etc., which will
assist in making an effective recommendation to the customer and ultimately
allowing the customer to make the most effective decision possible.
Rapid Response Strategic Marketing
Participants will learn how to identify outreach challenges within the system and
develop effective outreach strategies for marketing a Rapid Response program.
Strategies for developing partnerships with economic development groups,
industry associations and chambers of commerce will be discussed for
maximizing cost effectiveness in reaching targeted industries and assisting in
layoff aversion activities. The roles and responsibilities of one-stop partners,
business services representatives and other Rapid Response team members
will be examined for efficiency in outreach and coordination in marketing
services. This workshop will focus on the importance of strategic marketing and
the different steps performed in achieving this task. Attendees will learn how to
assess the local economic conditions, learn the principles of SWOT analysis,
examine a living model for on-going implementation of the strategic marketing
plan, and explore the different performance measures used in the evaluation
process.
Role of Economic Developer in Workforce Development Programs
Participants will learn inside secrets from a Certified Economic Developer directly
involved in daily business retention and layoff aversion activities. They will gain a
business perspective essential to developing a successful Rapid Response
program. This portion of the training will examine the elements of effective
economic development, core activities, and the use of community resources to
serve business needs. This training will focus on aligning activities and use of
resources to advance common goals of both workforce and economic
development. Best practices for collaboration on planning and service delivery
will be shared and opportunities within governance, strategies and tactics will be
explored. Attendees will have an opportunity to use the results from an exercise to
develop next steps and an implementation plan. Tools (worksheets and tasks) to
help them implement what was learned during the training will be provided.
There are tools for one person to use on his or her own and tools to use with a
group in a training or workshop setting which can be helpful in continuing the
partnership development efforts between workforce development and economic
development practitioners.
23 Years After “A Nation At Risk:” Are We Still?
The 1983 publication “A Nation At Risk: The Imperative For Educational Reform”
produced waves of reformation that continue today. However, the underlying
concerns prompting this report remain. The economic success of the United
States continues to be challenged by emerging nations seeking prosperity
through global trade. Education is one factor in meeting this challenge, but
workforce development is equally important in the quest for continued American
economic success. Workforce development professionals who understand the
challenges of serving clients in today’s global market can drive economic efforts
that can meet challenges of the world one community at a time.
Creating Effective Business Services Teams
A critical element to the success of business solutions is the ability to form
partnerships with Chambers of Commerce, community-based organizations,
public and higher education, economic development agencies, and other
workforce development groups. As a seasoned Certified Economic Developer,
with over 20 years of experience working with business and industry, this
workshop is assured to provide One Stop Center partners and staff with the tools
they need to strengthen the business community relationship to the benefit of all
customers.
Secret Shopper Program and Operational Assessment
Julie Norman Associates, LLC will conduct a site review of the “customer-
focused” service deliverables provided at the One Stop Centers under the guise
of a “secret shopper,” to determine the effectiveness of the support staff in
communicating program services, helping the customers they serve, and
delivering these services in a customer-focused manner. Staff members of Julie
Norman Associates, LLC will visit the One Stop Centers under the guise of a
potential “employer customer” and a potential “job seeker customer” seeking
help on any one of three service categories. Discussions and observations will
be transcribed onto corresponding review forms, based on a predetermined set
of questions, with each question being assigned a score value. A detailed
summary report will be written and will include recommendations for continuous
improvement, and copies of the scoring sheets. Julie Norman Associates, LLC
will conduct an Operational Assessment of the operation of the One Stop Center
and Satellite Sites. This will be accomplished by conducting interviews with front
line staff, members of the One Stop Center management, the director, and
support staff of the Board, to discuss and seek their understanding of the One
Stop Center philosophy and the processes used in the operation of One Stop
Center programs. The interviews will include discussion of specific programmatic
goals of each service being provided and current methods for gathering customer
information, including customer satisfaction information, and current methods for
recording customer information and services provided. Julie Norman Associates,
LLC staff will also assess the customer flow and delivery of services within the
One Stop Center(s), and the provision for the identification and delivery of tiers of
service. A summary report will be written and include recommendations for
continuous improvement and transcripts of interview results. Julie Norman
Associates, LLC staff will assess the physical design of the One Stop Center,
including the geographic location, ease of finding the facility by new customers,
the entrance and front desk of the Center, the customer resource area, the job
search activity area, and office area for staff. Julie Norman Associates, LLC will
make recommendations for achieving a customer-focused design for the One
Stop Center that will allow for excellent service to universal, participant, and
employer customers.
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